Skip to main content

FAQ

What is your return policy?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
How do I track my order?
Once your order is shipped, we will send you a tracking number via email.
Do you offer international shipping?
Australia Wide (NSW, QLD, & VIC) Only
Where should you set up a FIFR Sauna?
The sauna needs to be near a power outlet. FIFR Saunas use 240 volt power. Depending on the sauna purchased, you’ll need a standard socket, 10AMP or 15AMP power outlet.

Depending on the sauna purchased, you’ll need a clearance of 1.5m depth x 2m wide x 2m high.

It is good to place your sauna near a shower to rinse off sweat and toxins after your sauna session.
How will I feel following a sauna session?
Relaxed, refreshed, re-energised. You’ll get improved sleep, you’ll be more alert and have more energy. You’ll feel great.
Can I get replacement parts for my FIFR Sauna?
FIFR Saunas will warrant replacing any parts that are considered defects through poor workmanship. With the exception of items that are damaged through neglect, misuse, misapplication, modifications to the standard, or unauthorised installation.

Photos will be required demonstrating the defective components or parts. Parts that are defective will be replaced.

Exclusions – Not transferable unless consent is granted by FIFR Saunas. Only original purchaser can claim. Does not cover neglect, misuse, abuse of sauna, incorrect installation, manipulation of sauna from original conception.
How do Infrared Saunas Detoxify the body?
Numerous toxins are absorbed and stored in our bodies. Toxic gases like Sulphur Dioxide, Carbon Dioxide, and substances such as Lead, Mercury, and Chlorine are encapsulated by large water molecules.

When toxins are present in the body, blood circulation is blocked and cellular energy is impaired, and the body’s immune system is inhibited, which makes it difficult for the body to fight disease. When far infrared is applied, the large water molecules vibrate and breakdown the ion bond to release the encapsulated gases and toxic materials.

Far Infrared heat expands the capillaries and skin pores, which expels toxins from the body.
What is far infrared heat and how does it work?
Far infrared is part of the sun’s invisible light spectrum that is essential for plants, animals and humans to survive.

Infrared heat is a form of energy that penetrates the body (3-4cm deep) by warming muscles and tissue directly without heating the intervening air. The body produces infrared energy to keep us warm and repair body tissue.

The human body also absorbs infrared in the 3 to 50 micron range.

Far infrared waves between 6 to 14 microns have proven to have regenerative effects on the body, with an optimum absorption at approximately 7 to 10 micron wavelength.

When any cell or tissue in the body is exposed to these levels of far infrared heat, response mechanisms stimulate the healing process in the body.
2024 Series 2 saunas specifications
Canadaian Red Cedar Wood, patented Low EMFCarbon Heater; 12 hour our non-stop feature; 12 Hours reservation feature; 8mm thickness glass; low ELF; improved door seals, app smart control, up to 75C
What are the heaters made from?
Our heaters are made with patented carbon fibre panels.
How long should I stay in the sauna?
Start slow and build up. Around 20 – 30 minutes initially, then anywhere up to an hour for the hardcore. Remember, listen to your body, and if you’re in doubt check in with your doctor.
How long is the warranty for FIFR Saunas?
Residential use – 10 years warranty to the purchaser of the sauna for the heaters and construction elements of wiring and heaters.

Commercial use – 5 years to the purchaser of the sauna for the heaters and construction elements of wiring and heaters.
Are Infrared Saunas safe?
Yes, very safe. Most things contain infrared heat. The human body is designed to accept and emit infrared heat, which is that soothing feeling one gets from standing in the morning sun. Our heaters emit that same wavelength, without the UV, which in the midday sun can be harmful. It is used to warm newborn babies in hospitals, so it is safe to the human body.
How do I construct my FIFR Sauna?
How do I operate my FIFR Sauna?
What are the benefits of ice plunge baths?
FIFR Plunge Baths help reduce muscle soreness, support recovery, improve circulation and boost mental resilience. Many people also use cold immersion to improve mood, focus and sleep quality.
How cold should the water be?
Most users set their plunge between 8–12°C. Beginners may prefer slightly warmer temperatures and gradually work colder over time.
How long should I stay in a plunge bath?
Typical sessions last 1–3 minutes. Always listen to your body and exit the water if you feel uncomfortable.
How often can I use an ice plunge?
Many people plunge 2–4 times per week, while experienced users may plunge daily depending on recovery needs.
Do FIFR Plunge Baths need ice?
No. Our plunge systems are designed to maintain cold temperatures without the need for manual ice, making them convenient and consistent.
Can I use a plunge bath with my FIFR sauna?
Absolutely. Alternating between heat and cold is a popular recovery method and pairs perfectly with FIFR sauna sessions.
What is a FIFR Chiller Box used for?
FIFR Chiller Boxes are designed to chill and maintain water temperature for cold plunges, providing a simple and reliable cold therapy setup.
How does the FIFR Chiller Box work?
The system circulates and cools water to your desired temperature, keeping it consistently cold without the need for ice refills.
Are FIFR Chiller Boxes suitable for home use?
Yes. FIFR Chiller Boxes are compact, easy to operate and ideal for home recovery setups.
How long does it take to cool the water?
It takes 8–12 hours for the FIFR Chiller Box to cool the water from 21°C (70°F) down to 5°C (41°F). This depends on outside temperature and the water volume inside the tub.
Can FIFR Chiller Boxes be used outdoors?
Many units are suitable for outdoor use when placed in a covered, well-ventilated area protected from direct weather exposure.
Can a FIFR Chiller Box be used with different plunge tubs?
Yes. FIFR Chiller Boxes are compatible with our range of FIFR Plunge Baths and tubs. Always check connection requirements before setup.

Product Information &
User Manual

Thank you for choosing our product. To help you get the most out of your product, we’ve put together a detailed User Manual and Care Guide. Inside, you’ll find everything you need from setup instructions to maintenance tips. Click to download and start enjoying your product with confidence.

2 Person FIFR Sauna Spec

3 Person FIFR Sauna Spec

4 Person FIFR Sauna Spec

FIFR Portable Sauna Manual

FIFR Sauna Construction Manual

FIFR Sauna Operation Manual

FIFR Chiller Box Manual

FIFR Plunge Barrel Manual

FIFR Plunge Tub Manual

FIFR Plunge Tub Max Manual

Warranty Policy

2 years warranty to the purchaser of the sauna for the heaters and construction elements of the wiring and heaters.